Privacy Policy

This Privacy Policy explains how Orchestri collects, uses, protects, and shares information when visitors use the website or customers use the Orchestri platform. Customer agreements, order forms, and data processing terms may provide additional obligations for subscribed services.

Orchestri may collect account information, contact details, workspace configuration, customer records submitted to the platform, support communications, billing details, device and browser information, and usage events needed to operate, secure, and improve the Services.

We use information to provide the platform, manage accounts, support customer workflows, process subscriptions, respond to requests, improve performance, detect abuse, maintain security, and communicate relevant product, support, or commercial updates.

Orchestri may collect product analytics, website analytics, log data, and aggregated or anonymized usage information for service improvement, capacity planning, benchmarking, security monitoring, and reliability. Aggregated analytics are not intended to identify a specific customer.

AI-assisted features may process prompts, workspace context, customer data, metadata, and outputs needed to provide summaries, recommendations, forecasting assistance, workflow guidance, and other requested functionality. Orchestri does not use Customer Data to train public foundation models.

Orchestri may use trusted service providers for hosting, authentication, analytics, communications, scheduling, payment operations, support, integrations, and AI processing. Approved AI providers may include OpenAI, Anthropic, Google Gemini, and successor providers used solely to provide requested functionality.

Customers may connect Orchestri with CRM, ERP, productivity, communication, finance, and data platforms. In Overlay Mode, Orchestri is designed to coordinate workflows and insights around connected systems while respecting configured access controls and provider permissions.

Orchestri does not sell Customer Data. We may share information with service providers, connected integrations configured by customers, professional advisors, authorities where legally required, or in connection with corporate transactions subject to appropriate safeguards.

Orchestri uses commercially reasonable administrative, technical, and physical safeguards, including encrypted connections, authentication controls, role-based access patterns, audit logging where applicable, and cloud infrastructure security practices.

Orchestri retains information for as long as needed to provide services, meet legal obligations, resolve disputes, enforce agreements, and maintain security. Customers may request access, correction, deletion, or export of personal information where applicable by contacting Orchestri.

Privacy questions, data requests, and provider documentation requests can be sent to hello@orchestri.ai.