Privacy Policy

This Privacy Policy explains how Orchestri collects, uses, protects, and shares information when visitors use the website or customers use the Orchestri platform. Customer agreements, order forms, and data processing terms may provide additional obligations for subscribed services.

Orchestri may collect account information, contact details, workspace configuration, customer records submitted to the platform, support communications, billing details, device and browser information, and usage events needed to operate, secure, and improve the Services.

We use information to provide the platform, manage accounts, support customer workflows, process subscriptions, respond to requests, improve performance, detect abuse, maintain security, and communicate relevant product, support, or commercial updates.

Orchestri may collect product analytics, website analytics, log data, and aggregated or anonymized usage information for service improvement, capacity planning, benchmarking, security monitoring, and reliability. Website analytics and non-essential cookie tracking are optional and are activated only after a visitor accepts analytics cookies. If analytics are declined or no choice has been made, Orchestri does not intentionally send website analytics pageview or event data. Aggregated analytics are not intended to identify a specific customer.

AI-assisted features may process prompts, workspace context, customer data, metadata, and outputs needed to provide requested functionality. Provider-specific processing, retention, training, and selection terms must be confirmed in the applicable customer documentation.

Orchestri may use service providers for hosting, authentication, analytics, communications, scheduling, payment operations, support, integrations, and AI processing. The current production provider list and provider-specific terms should be confirmed through applicable customer documentation.

Customers may connect Orchestri with CRM, ERP, productivity, communication, finance, and data platforms. In Overlay Mode, Orchestri is designed to coordinate workflows and insights around connected systems while respecting configured access controls and provider permissions.

Orchestri does not sell Customer Data. We may share information with service providers, connected integrations configured by customers, professional advisors, authorities where legally required, or in connection with corporate transactions subject to appropriate safeguards.

Security controls and customer responsibilities depend on the service configuration and applicable customer agreement. Customers should confirm current technical and organizational measures during security review.

Retention and deletion behavior depends on the applicable service, configuration, legal obligations, and customer agreement. Website visitors can accept, decline, or reset non-essential analytics cookies through Cookie Preferences. Customers may request access, correction, deletion, or export of personal information where applicable by contacting Orchestri.

Privacy questions, data requests, and provider documentation requests can be sent to hello@orchestri.ai.